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Frequent Asked Questions Q: Who are you?
Our professional costume online shop, costumecase.com, is one of the best online sites selling delicate costumes. We manufacture and sell the most exquisite costume with good quality and competitive price.
Q: What are your normal working hours?
Our customer care hours : Monday-Friday, 9:00 AM to 6:00 PM(Prompt reply is not guaranteed after working hours and during weekends.)
Q. How can I contact you about a problem?
You can contact us with Live Chat or E-mail Show your question with a member of our Customer Service Team. You can contact us not only if you have a problem but also for any query and information you might need. We will be glad to help!
Q: Is it a secure website? How can I make sure I will receive the order after I pay for it?
Yes, we are committed that our website uses 100% safe “SSL” servers, all your information is safe and we never share your information with any other parties Also we are definitely free from hacker. If you have any concern, you can pay by visa or master credit card. We get the money from the third payment party on condition that the costumer has got the package. If you pay and receive your order, we can not get the payment and the money will be returned to you eventually.
Q: Do you do wholesale business?
Yes. And the wholesale price will be more favorable than the retailer price, please just click the wholesale catalogue or Live chat for further information if you want wholesale business. Q: How can I order on your web?
Please add your favorite items in wish list, and then register on our web, check the items and quantity in your shopping cart, then click Go to check out, check the Delivery and Billing information, finally check out with our credit card payment processor. Q: If the item I want is out of stock or have not found my favorite style, what can I do?
Please contact our customer service, when the item is in stock, we can inform you at the first time. And about your favorite style, we can try our best to find for you.
Q:What kind of payment methods do you accept?
We accept visa card, western union and paypal, please check the payment section for more details.
Q: How much do you charge for shipping?
It depends on the weight of the parcel.
Q: How long does it take to receive my order?
Usually when you place the order, we will tell you an estimate time of delivery. We will also keep you updated about your order.
Q: How can I track my order? Will I be notified when the order is sent?
The tracking order will be emailed to you once the order is sent. You can check it on our tracking system. Please note that when you receive the email saying the order has been delivered; please track it online after 3days as the shipping company needs some time to update the web.
Q: What is your Return Policy?
A: We will gladly accept products for return within 14 days from when you received your purchase. We accept returns that don't appear to be worn, are in new condition, and are in their original packaging. Click here to be taken to our Returns & Exchange Center
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